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Terms & Conditions

Booking Agreement

1. Introduction These Terms & Conditions (“Terms”) govern all appointments, services and use of this website (the “Site”). By booking an appointment, purchasing a service, or using this Site, you agree to be bound by these Terms. 2. Definitions - “We”, “us”, “our” – Proactive Sports Massage. - “You”, “your”, “client” – the person using this Site and/or booking or receiving services. - “Services” – any treatment, session, package, membership or other service we provide, including sports massage and related services.

Client Obligations and Services

3. Eligibility & Health Information 3.1 You confirm that you are at least 18 years old, or have written consent from a parent/guardian if under 18. 3.2 You agree to provide full and accurate health information before and during treatment, including medical conditions, injuries, allergies, medications, or recent surgeries. 3.3 You understand that failure to disclose relevant information may increase the risk of adverse effects and that you are responsible for any consequences arising from incomplete or inaccurate information. 3.4 We reserve the right to refuse or stop treatment at any time if we believe it is not safe or appropriate to proceed. 4. Nature of Services & No Medical Claims 4.1 Our services support general wellbeing, relaxation, and recovery. They are not a substitute for medical diagnosis or treatment. 4.2 We do not diagnose medical conditions, prescribe medication, or guarantee specific results. 4.3 You agree to consult your GP or other qualified healthcare professional about any medical concerns before and after treatment.

Cancellations and Liability Rules

5. Bookings, Cancellations & Late Arrivals 5.1 Appointments must be booked via our online system. 5.2 Cancellations & rescheduling: You must give at least 24 hours’ notice. Cancellations made with less than 24 hours’ notice may be charged in full. 5.3 Late arrivals: Your session may be shortened; the full fee applies. 6. Fees, Payments & No Refunds 6.1 All prices are listed on our Site. Payment is due at booking. 6.2 No refunds: Payments for services, packages, and gift vouchers are non-refundable. 7. Conduct: We reserve the right to terminate sessions for inappropriate behavior. 8. Risks: Massage may cause temporary soreness. You accept these risks voluntarily.

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